RETURN POLICY

At TorQ Footwear, we strive to ensure you have a great experience with every purchase. If you're not fully satisfied, we’re here to help.

Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once the order has been shipped, cancellation is not possible through the website.

Return & Exchange Policy

• Return/Exchange is available only on selected products. Eligibility is mentioned on the respective product page.
• The return policy may vary by product and can be updated without prior notice.

Conditions for Return/Exchange:

• Product must be unused, unwashed, and in original condition
• Original packaging, tags, and invoice must be intact
• Requests must be raised within the specified return window (as mentioned on the product page)
• Customized products are not eligible for return or exchange

Important Notes:

• If reverse pickup is not available at your location, you will be required to self-ship the product to our address.
• Return/Exchange charges may apply depending on the case.

Refund Policy

We accept refund requests under the following conditions:

• Wrong product delivered
• Size mismatch
• Quality issue or manufacturing defect
• Damaged product
• Missing items in combo orders

Refund Process:

• Once the product is picked up and passes inspection, the refund will be initiated
• Refunds are processed within 5–7 working days
• The amount will be credited via the original payment method

Additional Guidelines

• Products returned without original packaging or tags will not be accepted
• Returns that do not meet our policy conditions may be rejected after inspection
• Shipping charges (if any) are non-refundable



If you need any assistance, feel free to contact our support team with your order details.